SHIPPING POLICY

The buyer is expected to pay shipping by weight. If the weight estimate is off dramatically, we will refund any overages. We offer three options for the US; First-Class (under 16 oz or 1 lb), Priority, and Priority Mail Express. International buyers have two options of International First Class, and Priority International. If the weight exceeds 1 lb. in any order regardless of region, the Priority shipping rate must be paid. Please notify us by leaving a note in the cart or emailing us if you buy priority express or need it faster.

RETURN & EXCHANGE POLICY

We accept refunds or exchanges only on numbers we batch. Lettering is cut to order and not returnable. If you are ordering lettering you need to have me draw them for you first to check the fit and scale in your area. 

Things we batch with holes and screws only no letters:

Modern in black 3 to 16 inch, white 3 to 12, and 16 inch, charcoal 4 to 8 inch; 

Art Deco 3-12 inch in black; 

Elegant Modern 6-12 inch black; 

Chisel 5 and 6 inch black;

Narrow 14 inch black

Buyer is responsible for return shipping and any amount due for exchange. 

No refunds or exchanges for lettering, custom logos or icons, or custom connected script words. Buyer is responsible for return shipping and any amount due.

E-mail us with an image if there is a problem with your order and we will work with you to fix any product issues.