The buyer is expected to pay shipping by weight. If the weight estimate is off dramatically, we will refund any overages. We offer three options for the US; First-Class (under 16 oz or 1 lb), Priority, and Priority Mail Express. International buyers have two options of International First Class, and Priority International. If the weight exceeds 1 lb. in any order regardless of region, the Priority shipping rate must be paid. Please notify us by leaving a note in the cart or emailing us if you buy priority express or need it faster.


We accept refunds or exchanges on all standard items such as numbers and letters. Buyer is responsible for return shipping and any amount due.  No refunds or exchanges for custom logos or icons, or custom connected script words. E-mail us if there is a problem with your order or for the return address.